e10 Hostel TOKYO
e10 Hostel TOKYO
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FAQ

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Free Wi-Fi is available throughout the building.
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On the day of check-in and check-out, luggage can be stored and retrieved at the reception desk during reception hours (8:00 AM – 12:00 AM). For storage that spans multiple days, a fee of ¥500 per day applies.
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Large luggage such as suitcases can be accepted on the check-in day.
For letters or small parcels, we can accept them starting one week before check-in.
Please contact us by phone or email in advance and indicate your reservation name and check-in date on the delivery slip.
If luggage arrives before the check-in date, a fee of ¥500 per day will apply.
We cannot accept any cash-on-delivery packages under any circumstances.
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Please check in during our designated hours (3:00 PM – 12:00 AM). If you cannot arrive by midnight, please contact us in advance. We will accommodate your situation if possible.

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Check-out is until 11:00 AM. Extensions are possible until 1:00 PM for an additional fee of ¥500 per hour.
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There is no strict curfew, but the main entrance is locked from 12:00 AM to 7:00 AM. After midnight, guests can use the back entrance with auto-lock. The access code is provided only to registered guests and is changed periodically.
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We accept cash, credit cards, electronic money, and QR code payments.
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All guest rooms and the entire facility are non-smoking. If smoking is detected within the facility, a cleaning fee will be charged as a penalty. Depending on the circumstances, we may also request that you vacate the premises. Please be advised in advance.
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Yes. Guests must place and receive orders themselves. The front desk cannot arrange orders on your behalf.
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We do not have our own car park, but there are many parking lots nearby.